Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Officure collects, uses, and protects your personal information when you use our e-commerce support services. By accessing or using our website, you agree to the practices described here.

Information We Collect

We collect personal information when you submit our contact form or interact with our services:

  • Name and email address.
  • Website or store URL.
  • Type of support requested (Email, Live Chat, Social Media).
  • Estimated number of responses per hour.
  • Messages or additional details provided in the form.
  • Technical information such as IP address, browser type, device information, and pages visited via Google Analytics.

This information helps us respond to your requests and provide reliable customer support tailored to your business.

How We Use Your Information

  • Respond to your inquiries and provide requested support services.
  • Improve website functionality and the user experience.
  • Analyze usage patterns with Google Analytics to improve service.
  • Comply with legal and regulatory obligations.

Google Analytics & Cookies

We use Google Analytics to understand how visitors interact with our website. This includes data such as:

  • IP address and device/browser information.
  • Pages you visit and actions you take.
  • General location data (city, region, country).

You can disable cookies in your browser or opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no system is completely secure.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing the data we hold about you.
  • Requesting corrections or updates.
  • Requesting deletion of your data.
  • Withdrawing consent where processing is based on your consent.
  • Opting out of marketing communications.
  • Requesting details on how your data is used or shared.

To exercise your rights, please contact us.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Please review this page periodically.

Contact Us

For questions regarding this Privacy Policy, contact us at team@officure.com.

Last updated: September 2025