We're well-versed in tools like Gorgias, Zendesk, and Freshdesk — and we're quick to adapt to any platform your team already uses. If you're just getting started, we're also happy to recommend the right tool based on your specific needs.
We typically begin onboarding within 2–4 business days, depending on your setup and requirements.
At the moment, we specialize in U.S. business hours (Eastern to Pacific) to ensure consistent quality and responsiveness — but we're open to exploring other time zones based on your needs. Just mention your preferred hours when filling out the form.
Yes! We offer a paid trial month so you can experience our support firsthand and evaluate if we're the right fit for your team.
While e-commerce is our core niche and where we have the most experience, we're absolutely open to supporting other types of businesses as well. In fact, we've previously handled support for clients in finance, healthcare, fashion, SaaS, and more.
Before we go live, we do a thorough onboarding process — this includes training on your tone, policies, product details, and any past tickets or workflows you provide.
Yes. You'll be assigned a dedicated account manager who'll stay in close touch, provide updates, and ensure everything runs smoothly.
Absolutely. We're built to scale up or down depending on your volume. Just give us a heads-up, and we'll prepare accordingly.
The trial fee covers real working hours, so it's not refundable — but there's no further commitment unless you choose to continue.
Definitely. We can integrate into your existing ecosystem — be it Shopify, HubSpot, Klaviyo, or custom-built solutions.
Yes — if you don't have a helpdesk yet, we can help you choose the right one and get it fully set up and documented.
Our team is remote-first, with experienced support professionals primarily based in South Asia. All are fluent in English and trained in U.S. customer service standards.
We have a quality assurance process in place — including response audits, performance reviews, and regular feedback loops to ensure every interaction is aligned with your brand.
We use escrow, short-cycle billing, full direct payments via secure gateways, and other client-approved methods — giving you full control and peace of mind from day one.
Our time in the BPO industry revealed a common trend — support treated as a cost-cutting checkbox — leading to overworked agents, robotic replies, poor communication, and overreliance on AI. Officure was built to be the opposite of that. Every response is crafted and vetted by real humans — AI supports us, but never replaces us. Our agents are fluent, trained, and aligned with your tone. We don't overburden our team, so quality stays high and employees stay fresh. Officure was built from the ground up to be the thoughtful, reliable, and brand-aligned support team we wish we'd seen more of in the industry.